Turnaround & Processing time (Australia post)

Please allow us between 1-2 day to process your order. 

Domestic

Regular parcel ($9.95): 3-5 business day

* All orders will be provided with a tracking number

 International

Please contact us at enquiry@blueearthorganics.com.au to organise the international delivery.

 

Refund & Exchange

Damage & Loss in transit

If your parcel was delivered damaged, please take a photo of the delivery and email to us at enquiry@blueearthorganics.com.au. Then, allow us to have 48 hours to get back to you after examine your case.

Change of mind

Sorry - if you didn’t like our products! All of our products are made and packed carefully by our hands. By nature of handmade products, each individual item may slightly differ from another.

 To process exchange & refund, please thoroughly read our conditions below.

1. Only available for the unopened and unused products.
2. Contact us within 14 day from the date that you purchased.
3. Discounted items & workshops are not refundable due to change of mind.

 We do not refund the delivery fee*

Sensitivities and Allergies

If you have any allergy or sensitivity towards certain ingredients, please check our product page for ingredients. Also, all the items we sell have physical label that includes ingredients. Since our information is clear, we do not provide any refund or replacement under this category. 

 If you have any concerns about certain ingredients or products, please get in touch with us prior to placing an order to discuss.